Terms of Service

These Terms of Service (“Terms”) govern access to and use of the UMRAIO® platform, websites and related services (the “Service”), operated by Digital Renaissance Metaverse. By creating an account, accessing or using the Service, you agree to be bound by these Terms on behalf of yourself and the agency you represent.

If you do not agree with these Terms, you must not access or use the Service.

UMRAIO is a software-as-a-service platform designed for licensed Umrah and travel agencies. It provides AI-assisted lead management, customer communication, CRM pipelines, knowledge management, analytics and workflow automation. The Service is intended for business use only and is not a consumer travel booking platform.

You must be at least 18 years old and authorised to act on behalf of your agency to register an account. You agree to provide accurate registration information and to keep it up to date.

You are responsible for safeguarding account credentials, for all activity carried out under your account, and for the actions of any team members you invite. You must notify us promptly of any suspected unauthorised access.

Access to the Service is provided under subscription plans that define usage entitlements such as AI message volume, worker capacity and feature access. Fees, plan inclusions and billing frequency are presented at the time of purchase or in your account settings.

Unless stated otherwise, subscriptions renew automatically for successive periods until cancelled. Cancellation takes effect at the end of the current billing period. Fees already paid are non-refundable except where required by applicable law.

We may adjust pricing or plan entitlements with reasonable prior notice. Continued use of the Service after the change takes effect constitutes acceptance of the new terms.

When using the Service, you agree not to:

• Send unsolicited, deceptive, unlawful or harassing messages to any recipient.
• Upload or process data you do not have a lawful basis or permission to process.
• Misrepresent religious rulings, pilgrimage requirements, visa outcomes, pricing or service guarantees.
• Attempt to reverse engineer, scrape, overload, probe or disrupt the Service.
• Use the Service to build a competing product, or resell access without written agreement.
• Violate applicable laws or the policies of connected platforms, including Meta's WhatsApp Business Platform policies.

You retain ownership of the data your agency enters into or generates through the Service, including lead records, conversations, documents and knowledge base content (“Customer Data”). You are solely responsible for the accuracy and lawfulness of that data and for obtaining any consents required to contact your customers.

You grant us a limited licence to host, process and transmit Customer Data strictly as needed to operate and support the Service for you.

AI-generated output is a productivity aid, not professional, legal or religious advice. You are responsible for reviewing AI-generated content before it is relied upon or sent to customers, and for the commercial commitments your agency makes.

The Service can connect to third-party platforms, including Meta's WhatsApp Business Platform, authentication providers and analytics services. Use of those integrations is subject to the applicable third-party terms, and you are responsible for maintaining the accounts, approvals and permissions those platforms require.

We are not responsible for outages, policy changes, rate limits, account suspensions or data practices of third-party platforms outside our control.

UMRAIO®, RÉNAIO.CORE™, the Islamic Implementation Layer™, UMRAVERSE®, and all software, models, interfaces, designs, documentation and trademarks associated with the Service remain the exclusive property of Digital Renaissance Metaverse and its licensors.

Subject to these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, revocable right to use the Service for your agency's internal business purposes. No other rights are granted.

We aim to provide a reliable, continuously available Service, but we do not guarantee uninterrupted operation. Maintenance, upgrades, third-party outages or events beyond our reasonable control may temporarily affect availability.

We may add, modify or discontinue features. Where a change materially reduces core functionality, we will use reasonable efforts to give advance notice.

Our handling of personal information is described in our Privacy Policy. Deletion requests are handled as described on our Data Deletion Instructions page. In relation to Customer Data, your agency acts as the controller and UMRAIO acts as a processor.

To the maximum extent permitted by law, the Service is provided “as is” and “as available” without warranties of any kind, whether express or implied, including warranties of merchantability, fitness for a particular purpose and non-infringement. We do not warrant that AI output will be accurate, complete or suitable for any specific commercial decision.

To the maximum extent permitted by law, neither Digital Renaissance Metaverse nor its affiliates, officers, employees or suppliers shall be liable for any indirect, incidental, special, consequential or punitive damages, or for loss of profits, revenue, goodwill or data, arising out of or in connection with the Service.

Our aggregate liability for all claims relating to the Service shall not exceed the total subscription fees paid by you for the twelve (12) months immediately preceding the event giving rise to the claim.

You agree to indemnify and hold harmless Digital Renaissance Metaverse against claims, damages, liabilities and reasonable legal costs arising from your Customer Data, your messaging activity, your breach of these Terms, or your violation of applicable law or third-party platform policies.

You may terminate your subscription at any time from your account settings or by contacting us. We may suspend or terminate access if you materially breach these Terms, use the Service unlawfully, create risk for other users or connected platforms, or fail to pay fees when due.

Following termination, access to the Service ends and Customer Data is deleted or anonymised in accordance with our retention procedures and applicable law. You may request an export of your data before termination takes effect.

These Terms are governed by the laws of Malaysia, without regard to conflict-of-law principles. The courts of Malaysia shall have exclusive jurisdiction over any dispute arising from these Terms, without prejudice to mandatory consumer or data protection rights available to you under local law.

We may update these Terms to reflect changes to the Service, our business or legal requirements. The revised version will be posted on this page with an updated “Last updated” date. Continued use of the Service after the update constitutes acceptance.

For questions about these Terms, please contact us:

Email: legal@umraio.com

Website: https://umraio.com